+1Problem: We currently use another service for our support calls because it allows us to call and text from the same phone number.
I’m not sure if this is a freshcall or freshdesk solution, but calling and texting from the same phone number would be ideal.
To enable calling and texting from the same business number, you should opt for a Voice over Internet Protocol (VoIP) service that supports both functionalities. First, select a VoIP provider like RingCentral, Nextiva, or Grasshopper, known for their business-oriented features. When setting up your account, choose a number (or port an existing business number) that will be used for both calling and texting. These services typically offer a unified platform or app through which you can manage all communications, ensuring that your business presents a consistent contact point to customers. Additionally, many of these providers offer integration with business tools and CRM systems, enhancing the efficiency of your communications and customer management. Be sure to train your team on using the new system to ensure seamless adoption and check if the provider offers sufficient customer support for any troubleshooting needs.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
