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New Idea

Email Notification Text Editor Customization

Related products:Freshdesk
  • October 9, 2023
  • 1 reply
  • 15 views

AArgaman
Apprentice
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I noticed that the text editor inside the “Email Notification” admin settings lets you customize the color of text and the background of text. However, the options are limited to only predefined specific colors and I see no way to change it.

In most platforms, there is an option to pick a color freely from a palette or even insert an HEX or RGB code to get whatever color you’d like. Moreover, there is no option available to remove the background color of text, only selecting a white default one which is a shame.

I suggest adding this feature as this is quite a basic one which is available in almost all other platforms out there.

1 reply

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  • Skilled Expert
  • October 10, 2023

Agreed, even some enhanced editing tools to that feature would be great. It’s another place to reinforce your brand.

Also, I’ve run into issues where users see such plain/basic formatting in emails that they immediately think it’s spam.