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possibility to let a customer give a signature on mobile app

Related products:Freshdesk
  • January 24, 2013
  • 10 replies
  • 3 views
R
Contributor

Some of our "agents" are in fact field service engineers. We assign one or more tickets to those agents and they make visits to our customers.

Sometimes the activities of our engineers are billable.


Would be nice if we could ad a note to a tickets and present our phone with this note to the customer and let the customer sign for accepting that note.


The note could be something like: 


Today I did this and this, used x materials and spend 1 hour. Please give your signature for acceptance.


The signature should be added as a special note containing an image of the signature.


Thanks!


Remi

10 replies

W
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  • womartinez
  • Community Debut
  • January 9, 2014

ohh! I need that for Mobile or PC

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  • ben_16759
  • Community Debut
  • February 5, 2018

looking for this feature also , for agents on the field to sign customers that approve the job

aravind.sundararajan
Skilled Expert
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Hello,


We want to hear more about the use-cases and how you currently handle Field Service operations in your organisation. This will give us a clear idea on the need and help us pin down the actual requirements. Would you be interested in a phone conversation with one of our Product Managers? If yes, please drop a note here. We'd love to pick your brains on this!


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
S
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  • sdimond
  • Community Debut
  • February 27, 2019

Did this ever happen?? Like the OP we have field service engineers. I love Freshdesk it does literally everything I want, OTHER THAN collect a customers signature on the app. It would be great if the engineer can add notes to the ticket of what works were completed on site and then get the customer to sign it off, so we have reassurance the customer is happy. Please advise if this has been implemented, there is an add in or a workaround. Thanks

A
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  • andymorris
  • Community Debut
  • May 13, 2019

*Bump*

B
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  • ben_16759
  • Community Debut
  • May 14, 2019

as mentioned before , this will be super useful .

will be happy for a conversation with a product manager to get things going.


R
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  • rp_19904
  • Community Debut
  • October 17, 2019

Would definitely be useful, we're also looking for this feature.


Did anyone get a statement on this from the support ?


Thanks !

W
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  • womartinez
  • Community Debut
  • February 12, 2020

I'm still waiting for this.. i talked support few years ago ..., or perhaps we have to move it to other platform...I mean Do you knoe guys, if exist other platform that make any kind of integration or i have to move my helpdesk?

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  • yolanda
  • Community Debut
  • February 19, 2020

Hi


We require this functionality as well within our Service Desk, my engineers are scheduled to go out to customer's and need some type of sign off on work completion or approval on a Quote request.



R
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  • raj.kumar
  • Community Debut
  • May 17, 2020

Hello all,

Apologies for the delay in getting back on this thread. Now we do have the provision to record a customer's signature for a service task. You can refer more about this feature from the link below.
Customer signatures

Feel free to reach out to us at support@freshdesk.com and we would be happy to help you on this. Have a good day!

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