Hi,
I would like to have the ability for callers to enter a pin to be prioritized in a queue, so for contracted customers or our own engineers they can use pin numbers (Ideally one each set in the contact section an with each pin you can choose a priority level).
See here for this with Twilio: https://www.twilio.com/blog/2015/02/creating-a-priority-queue-for-your-call-centre-with-taskrouter.html
Thanks
Dan
