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Extend New Ticket Created Email Notification -

Related products:Freshdesk
  • February 20, 2013
  • 2 replies
  • 2 views
A
Contributor

There is and Option to select the Agent(s) & Alert them whenever a New ticket is created in Freshdesk portal

Can you extend it to a group or multiple agents? In case of multiple supervisor?


p.s. the same for SLA notification

2 replies

A
Contributor

Sorry :-\ it's possibile adding more agents.

But not for SLA rules


aravind.sundararajan
Skilled Expert
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Hello,


You can set up SLA violation alerts specific to each SLA policy configured in the helpdesk and it allows you to add multiple agents. You'd be able to lookup and add individual agents to the alert notification.



Cheers!

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