Download all attachments

Anyone able to help me out with this? Our Web Team are Agents in our FreshDesk and get multiple attachments in almost every ticket that is sent in for them.

Regards, Shane.

<div id="download_attachments"></div>
<script type="text/javascript">
  jQuery(document).on("ticket_view_loaded", function(event, data) {
    jQuery('#download_attachments').parent().parent().hide();
    jQuery('#original_request .attachments-wrap').after(jQuery('<button id="downalodAttach">Download all attachments</button>'));

    function downloadAttachments() {
      var linkTmp = '';
      var listLink = '';
      var listItems = jQuery('#original_request .attachments-wrap ul li');
      listItems.each(function(pos, liItem) {
        listLink = jQuery(liItem).find('.attach_content a');
        linkTmp = document.createElement('a');
        linkTmp.href = listLink.attr("href");
        linkTmp.download = 'Download.jpg';
        linkTmp.target = '_self';
        document.body.appendChild(linkTmp);
        linkTmp.click();
      });
      document.body.removeChild(linkTmp);
      return false;
    }
    jQuery('#downalodAttach').click(function(event) {
      event.preventDefault();
      downloadAttachments();
    });
  });
</script>

In Firefox, it will break if there are images in the attachments or other file types that Firefox insist on displaying itself.

I agree that this should be a native feature!

Folks,

This is not incorporated as a default feature yet, however, the attachment manager app from our marketplace would help you download all of them in one-go as depicted below - 

Cheers!