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Show Assigned Group on Ticket Window

Related products:Freshdesk
  • March 27, 2013
  • 12 replies
  • 2 views
C
Contributor

On the ticket screen you can currently see (and change) the following:

  • Agent
  • Status
  • Priority

It would be GREAT if you could see/change GROUP here also.

12 replies

annapoorna.venketaraman
Skilled Expert
Forum|alt.badge.img+8

Hey Christinta!


Thank you for writing in our Forums. 


It sure is a very valuable suggestion. We are working on a new Tickets view and will see if we can address this in that :)


Keep such ideas flowing in :)


Thanks,

Annapoorna 

Head of Community
B
Contributor

This would be very valuable and speeds up the processing of tickets.

/Bart

C
Community Debut
  • cero.mercer
  • Community Debut
  • January 21, 2014

Again i wanted to push for this as it would be incredible valuable as we have to work with multiple mailboxes

B
Contributor

I see the status changed to "Not Taken", can this be clarified? 

S
Contributor

Hi Bart, 


This feature is currently not in our list of priorities, that is why it is marked as not taken. 


Really nice to see you active on our forums. Please keep those suggestions coming. 


Thanks  

S
Contributor

I would also like to see the "Group" in the main ticket page.  That would be a great asset to us. 

 

Hopefully you will reconsider.

M
Contributor
  • matthew_11976
  • Contributor
  • August 31, 2014

We would also find this feature useful.

K
Community Debut
  • kerry
  • Community Debut
  • February 14, 2015

Ditto, would really like to see this feature added to make processing tickets easier.

P
Contributor
  • paul.nelson
  • Contributor
  • November 5, 2015

this would be really useful

S
Contributor

Agreed.  Would be very useful indeed.

aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

Hello Folks,


With the new *MINT* interface, you'd be able to view groups/any custom property of the ticket in the table view. The MINT interface is still a work in progress and it is being rolled out in phases. If you'd like to see what we have in store, please write to us on support(at)freshdesk(com) .


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12
Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
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