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Integrate your helpdesk with vTiger CRM

Related products:Freshdesk
  • October 31, 2013
  • 4 replies
  • 1 view
P
Apprentice

 Hi All Freshdesk user and admin thanks for the freshdesk features.


i completely done integration freshdesk with sugarcrm now i want to integrate with the VTIGER CRM. can anyone suggest me how to do this. any help will be appricated. thanks


pratik

4 replies

V
Contributor
  • vijay.shankar
  • Contributor
  • October 31, 2013

Hi Pratik


By any chance, did you try our Freshplugs feature ?

It gives you the flexibility to integrate any 3rd party system, as long as there is API support


You could write your own Code and bring the integration.


More info - https://support.freshdesk.com/solution/articles/121846-what-is-a-freshplug-


https://support.freshdesk.com/solution/articles/32031-using-freshplugs-to-integrate-third-party-apps


https://support.freshdesk.com/solution/articles/121843-using-a-ready-made-freshplug


thanks

Vijay

P
Apprentice
hi vijay,

i am using a my simple php page and i am calling API using curl. like,
$settings_domain="mycompany.freshdesk.com";
$api="******************";
$ssl="false";
$freshdesk = new FreshdeskLib($settings_domain, $api,$ssl);
$url="mycompany.freshdesk.com/helpdesk/tickets.json?filter_name=all_tickets&page=1&email=mycompany1234@gmail.com";

$ch = curl_init();
curl_setopt($ch,CURLOPT_URL, $url);
$result123 = curl_exec($ch);

print_r($result123);

// {"require_login":true}1 whats the problem i cant figure out what happening.. any suggestion for me.

thanks,
pratik





J
Community Debut
  • jacques
  • Community Debut
  • March 27, 2015

I also get the {"require_login":true} error, even if I use the APIKey from my profile or even the username and password I use to log in.

Any idea why it isn't working ?

R
Community Debut

One possibility could be the https scheme that is present in your endpoint.


If you have enabled ssl (You can check here if you enabled it or not), the endpoint should start with https://

else the endpoint should start with http://


Hope this helps you

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