I'd love to see the ability to automate child ticket creation.
For instance, if a customer puts in a ticket with Type "New Employee," we would like to automatically create child tickets for (1) the guy that is getting the computer put together, (2) the guy setting up a phone, and (3) the guy setting up their network ID.
Hello there,
We heard your feedback and have already built API's to create a child ticket. This can be used in combination with Automations to achieve your use case.
Please find the API documentation link below:
https://developers.freshdesk.com/api/#create_ticket
Kindly write to us at support(at)freshdesk.com should you require further clarification.
Cheers!
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