It would be great if the options for Ticket Update Automations triggered by System Updates were more robust.
Open : Open for Consideration
Ticket Update Automations - System Updated Rules
Hi Holly, Durga here from the product team. Can you share some examples of system updates you’d like to see that trigger automations ?
+3- Community Manager
Hi Holly, Durga here from the product team. Can you share some examples of system updates you’d like to see that trigger automations ?
I am not sure if you are talking about Scenario Automations but I need the action of forward to an email added to that. This is so that I can semi-automate forwarding ticket notifications outside of the service desk.
+8New Idea→Open : Open for Consideration
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