When creating a forum item (like an idea) you have the option to "link to ticket" this is misleading as you are not linking to an existing ticket, you must CREATE a ticket.
A common scenario would be a support ticket that comes in that should be converted to a forum post (like a new feature request) that could have public opinion. It would be great to have the ability to create a forum post from a ticket or when creating a forum post, be able to link to an existing ticket as we assumed it could.
Thanks,
Closed for Voting
Ticket to forum
This needs to be a high priority, as many of my users are creating tickets when in reality they need to be creating a Forum topic.
Thanks,
Rich
This really needs to get added to Freshdesk, as this is the only area where an announcement/notice can easily get posted for the end user to find and view.
- PLEASE ESCALATE THIS PRIORITY!
+6Hey,
We are looking into this feature and analyzing various use cases around it. Once we explore more on it, we will definitely start working on the feature. We will keep you all posted about the progress.
Regards,
Sajesh
Sajesh,
Do you have an update on this request, we are needing this feature now more than ever.
Cordially,
Rich
Rich Aguilera
Director Managed Platforms & Client Support
312 863-7500 (main)
312 546-3475 (direct)
312 489-6111 (cell)
Sajesh,
Do you have an update on this request, we are
needing this feature now more than ever.
Cordially,
Rich
Rich Aguilera
Director Managed Platforms & Client
Support
312 863-7500 (main)
312 546-3475 (direct)
312 489-6111 (cell)
+6We totally understand the importance of the feature and the good news is that we have decided to take it up. The feature is in its initial stages and it is too early to comment on the ETA. However, we are trying to make it available by early Q2.
Hope you understand!
Regards,
Sajesh
Thank you Sajesh for the response (much appreciated), and understand that an ETA is not possible at the moment; however, it is fantastic that this is slated to get done soon.
Excellent service I must say!
+6We are glad to inform you all that the feature to convert a ticket into a forum topic is now available!
You can find the option under 'More' in the ticket page as show below:
When you opt for 'Convert to Topic', you will be redirected to topic creation page and you can go ahead to post the forum topic under the requester's name.
Feel free to drop in your feedback about the feature. Thanks.
- Sajesh
Join the Community
Already have an account? Login.
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.