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Freshservice Service Catalog / Service Category

Related products:Freshservice
  • March 6, 2018
  • 1 reply
  • 38 views

Freshservice advertises itself tobe able to handle multi-branding, but their service catalog doesn't really support that. It would be nice to be able to have a subcategory in the service catalog. For example: 


IT 

   Hardware

   Software

Facilities

   Electrical

   Ergo Request

HR

   Name change

   Benefits


Currently theres no way to nicely organize it, it's all mixed into one thing. It would also be nice to be able to have the main landing page of service category show less stuff. Right now it just shows everything available which looks super messy. 

1 reply

ArthurIT
Apprentice
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  • Apprentice
  • October 26, 2023

Since this was created 5 years ago and I am going to recreate a new thread with same content which will hopefully get some upvotes.