Hi
In FreshService, we find “Tickets”, “Change”, “Release”, “Problem”… like type of tickets.
Each type has its own setting.
Unfortunetaly “Tickets” type groups INCIDENT and STANDARD REQUEST wheraes these two sub-types are very different. Therefore they share the same label, category, sub-category, email, etc….
This common setting is difficult from cosmetic point of view (= for end-user)
» Could you split the settings of these two types of tickets ?