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Reduce Cursor Travel in Canned Response

Related products:Freshdesk
  • May 7, 2019
  • 1 reply
  • 15 views

I am using Desktop or Laptop

 

Now

 

When I want to Reply

The Reply Button in in the Bottom Left of the Screen

I click that

I want a canned reply

The canned REply button also appears at the bottom Left

Now

To choose the canned reply

I need to move the browser to the Right side of screen

and after that

 

To Click

Send

The browser comes back to middle bottom

 

Now

If you can allow us to chose the canned response in the middle

 

Ideally

Inbetween the

Canned Response Button on Bottom Left

And

Send Button on Bottom Middle

 

It would save lots of time

1 reply

Hello,


Seems like this is specific to an account. Are you still facing the issue? If yes, please write to support@freshdesk.com and one of our support agents will assist you further on this.