Skip to main content
Closed for Voting

Real-Time Round Robin Status

Related products:Freshservice
  • June 26, 2015
  • 2 replies
  • 9 views
I
Contributor

I need to be able to see in real-time who is logged into round robin for auto-assigning tickets. I also would like a way to see how long individual agents are logged in during a given date range. For example: how long has Sue bee available to take tickets from June 1 to June 16.


2 replies

B
Apprentice
  • bluba
  • Apprentice
  • July 9, 2015

I actually had a similar request a few months ago, but unfortunately it has not gained any traction: https://support.freshservice.com/support/discussions/topics/308034

I
Contributor
  • iapruzzese
  • Author
  • Contributor
  • December 28, 2015

Is anyone reading these?

Terms of UseAccessibility statement