I would like to be able to add different links to KB article from an external URL based on the language in the profile of the user logged in the support portal.
For example, I'd like to point the user to a Microsoft support page (available in several languages) and if the user language is English the link would be Get started with Microsoft Teams - Microsoft Support but the user language is French, the link would be Prise en main de Microsoft Teams - Support Microsoft
Your request for multi-language support for KB articles from external URLs is a valuable one. Tailoring content based on the user's preferred language can significantly enhance the user experience and ensure that users are directed to the right resources in their native language. We appreciate your input and will share your suggestion with our development team for consideration in future updates to our Freshservice product. Your feedback is crucial in helping us improve our platform and cater to the diverse needs of our users. If you have any more ideas or suggestions, please don't hesitate to share them with us here.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
