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I have a scheduled workflow that checks if it is the “hold until date” (custom date field), and if it is, moves the ticket from hold or pending to open for review. As part of the workflow action, I would like to also reset the “hold until date” to a blank value.

 

Is there a way to do this from the workflow action, or do I need to use a webhook? One thought I had was to use an expression node to produce a null date, then set the date field to the output of that expression, but I couldn’t get a formula to pass validation.

Moderator, please close or delete - this a question about FreshService, not FreshDesk.

I have a scheduled workflow that checks if it is the “hold until date” (custom date field), and if it is, moves the ticket from hold or pending to open for review. As part of the workflow action, I would like to also reset the “hold until date” to a blank value.

 

Is there a way to do this from the workflow action, or do I need to use a webhook? One thought I had was to use an expression node to produce a null date Click here, then set the date field to the output of that expression, but I couldn’t get a formula to pass validation.

You’ll need to use a webhook or API to reset the date field to blank, as workflow actions or expression nodes typically can’t set a date to null.

I’m still learning how to manage field updates within workflows, and this thread gave me a better understanding. It’s crazy how a small condition can mess up the whole process. I’ve been exploring other systems that rely on constant status tracking like buscador de estatus beca benito juárez, automation feels like the heart of both setups.

I had the same issue when clearing numeric fields in an automation. Testing the logic with calcolo stipendio netto svizzera helped me understand how data dependencies can prevent proper resets, adjusting the trigger fixed it right away.

This sounds like a validation issue. I ran into it while working on user data flows and used calcolo del codice fiscale as a reference to ensure the field formatting was correct before clearing, worked perfectly after that.

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