Hey Mahmoud! Even if you turn off the “User Activation Email” in Freshdesk, new contacts can still show as Unverified — that’s just how Freshdesk tracks whether an email address has ever confirmed its identity. Disabling the email stops Freshdesk from sending the verification link, but it doesn’t automatically mark new users as verified.

If you want new contacts to appear as verified right away, you’ll need to manually verify them through the contact’s profile (click “Verify User”), or use the API to update their status after creation. Unfortunately, there’s no built-in toggle that makes all new users verified automatically.