Freshservice at Freshworks | Design, Deliver, and Evolve

Hello All!

Join us for an insightful 90-minute live webinar that takes you behind the scenes of how Freshworks leverages Freshservice to streamline ITSM and scale Enterprise Service Management (ESM) — and how you can apply these best practices to drive results in your organization.

What You’ll Learn:

• A guided tour of our End-User Portal — from customization to intuitive design choices
• Key setup concepts: Incident vs. Service Catalog, portal layouts, and environment structuring
• How we scale ESM across functions by engaging business teams and building cross-functional workspaces
• Real-world success stories, practical tips, and proven strategies to unlock the full power of Freshservice

Whether you're just getting started or refining your setup, this session is packed with actionable insights to help you build a seamless, scalable service delivery experience.

About the Speaker:
Ken Hayward
Manager & Solutions Architect, Freshworks Professional Services

Ken Hayward is a Manager and Solutions Architect with the Freshworks Professional Services team. Since 2018, he has been at the forefront of helping organizations transform their IT Service Management (ITSM) and Enterprise Service Management (ESM) practices. With deep expertise in Freshservice, Ken has successfully guided over 300 customers through complex migrations from legacy platforms such as ServiceNow, Cherwell, BMC, and Ivanti. His work has consistently delivered significant efficiency gains, streamlined operations, and elevated customer experiences across industries.

Ken will be leading this session, bringing firsthand experience, practical insights, and real-world success stories that will help attendees make the most of Freshservice in their own environments.

📅 Register now and elevate your Freshservice game!