Freshdesk does not load in Firefox

  • 22 February 2019
  • 4 replies
  • 110 views

I cannot access the dashboard as well as any other links. There is just a message that an error has occured.


macOS Mojave 10.14.3

Firefox 65.0.1 64bit


Any help appreciated.


Thanks

Harald




bildschirmfoto2019-02-22um18.16.18_39270.pngbildschirmfoto2019-02-22um18.16.30_39270.png

4 replies

What's the matter here?


bildschirmfoto2019-03-20um10.00.47_39723.png

Yes, I have issues with Freshdesk and Firefox also. Seems to be some HTTP>HTTPS redirection issues. Stuck in loops.

Doesn't happen in Chrome.




Same for me "

Yes, I have issues with Freshdesk and Firefox also. Seems to be some HTTP>HTTPS redirection issues. Stuck in loops.

Doesn't happen in Chrome."


But is does load in private mode


I'm using firefox 73 on a mac.


Hello everyone!


Sorry for not being active in this thread.


I hope the issue is fixed. Since things worked fine in a private window, clearing the cache and cookies in the regular mode should have helped. Does this issue still persist despite clearing the cache-cookies?


If yes, please drop an email to support@freshdesk.com and we'll have it sorted for you.


Cheers!

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