Open attachment in browser (Chrome, Edge) instead of download. (PDF files)

  • 25 November 2021
  • 1 reply

Can FreshDesk open the attachment in the browser instead of downloading it for .pdf files? 


I tried Chrome and Edge. If the attachment is .txt or .jpg file, it will display it in a new tab. If it behaves differently depending on the file types, what/where is the setting manages this behavior?


The reason why I want open the attachment in the browser is that I hope to print directly from the browser instead of download-open-print. 

1 reply

Userlevel 5
Badge +8

Hello @RZ_Scotlynn,


At the moment, we only have the option of downloading PDF attachments and viewing it then from the browser. Unfortunately, we would not be able to customize this behavior but your feedback is truly valid and I think it’ll be worth to raise this as an idea so that other community members can also vote for this and bring attention to our product team.