It’s our very first Customer Experience and Super-Agent led Roundtable, where we celebrate agents who excel in CSAT and QA. Hear from them as they share best practices on how to deliver high-quality service across various channels at scale.
📢Your Speaker Line-Up:
Colin Crowley, Emily Flanagan, Micah Harris,
Freshworks - Moderator Riverside Insights Riverside Insights
Dean Allison, Aaron Turnbull, Harley Kayani,
The NBS The NBS Ingram Micro
Join us to learn actionable insights on
Delivering high-quality service across channels
Maintaining an empathetic attitude in difficult situations
Tips to gauge non-verbal cues
Freshdesk and Freshchat features that help you do so
Advice for those new to a customer support team
Date: October 27, 2022
Time: 11 AM ET | 4 PM GMT | 8:30 PM IST
If you have any questions for our panelists, please drop them below.