VAT invalid when we want to pay!

If your VAT number shows as “invalid,” please:

1. Ensure it’s in the correct format with the country code (e.g., "DE" for Germany).
2. Verify it on the VIES VAT validation site.

If it’s still not working, read helpful article on https://vatcalculatorsa.co.za/

Hello,

I have a problem with a payment for the company Instaview s.r.o.. I am trying to pay for a monthly plan on Freshsales, but I am unable to complete the payment because the system does not accept our DIČ number, which is considered a VAT number for you. However, in our case, we should not have one, as we are not VAT payers.

I am not sure how to resolve this issue. I would appreciate it if you could let me know as soon as possible how this can be solved. I have tried everything that was possible.

Kind regards,

Ľuboš Repka