Can I creat a status Call “Rejected” and it act as “closed” ?
If i normally done it it will just set ticket status name as Rejected but it wont close the ticket….
Rejected status = Close
+6
Userlevel 6
+11
Hi.
I'd suggest to check my response on this thread:
It matches exactly your Use Case.
Please let me know if I could be of further assistance.
Sincerely,
Elvis.
Userlevel 7
+13
Hello,
Far as I understand it can’t be done, it’s hard coded in to the system. Could maybe contact the support.
A workaround could be as Elvis mention or you use tags and automations. If you select the status Rejected the automation adds a tag and close the ticket. If you wish to see in the ticket list view you could have a field that is set or change the subject of the ticket to have the word rejected in the start of it. If you have haven’t set a item category you could use that as well. Ordered Approved or Rejected.
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