Hi everyone,

I run a website that shares up-to-date menu information for fast food restaurants like Five Guys. Visitors often send us questions or requests like updates on prices, missing items, or local store variations.

I’m wondering:
Can I use Freshdesk to organize and respond to these user-submitted menu requests more efficiently?

Specifically:

• Is there a way to automatically categorize or tag requests (e.g., pricing update, new item, location-specific info)?

• Can Freshdesk help assign requests to different team members based on topic or urgency?

I’d appreciate any tips from others who manage public-facing info sites and use Freshdesk to handle user queries.

Thanks!
5guyzmenu.com