We've been using freshdesk to handle user queries for our gaming platform stumble guys modded version game where users often need quick support related to gameplay issues, update or access problems.
I wanted to ask:
What are the most effective ways to reduce First Response Time (FRT) in Freshdesk?
More specifically:
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Any automation workflows you recommend?
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Does integrating Freshchat significantly help?
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Can we create response time SLAs by issue type (e.g., tech support vs. account help)?
Would love to hear what’s worked best for other fast-moving businesses, especially in digital or entertainment industries.
Thanks in advance!