On the ticket list, the filter has category, but you can only select one category. How have you all worked through searching for multiple categories in the same list? Anyone created a report in Analytics? Any other ideas?
Answer
Filtering for multiple categories
- Top Contributor ⭐
Best answer by eeha0120
On the ticket list, the filter has category, but you can only select one category. How have you all worked through searching for multiple categories in the same list? Anyone created a report in Analytics? Any other ideas?
Hi Shannon.
Hope you’re doing great.
Yes, sadly, this is a current limitation on the Ticket List. Sound’s also like a good Feature Request, which can be submitted here Freshworks Ideas | Freshworks Community.
You can indeed choose more than one category in Analytics with includes, and use the Interactive Filter option to make it more dynamic,
Hope this helps.
Regards,
+12- Top Contributor ⭐
- Answer
On the ticket list, the filter has category, but you can only select one category. How have you all worked through searching for multiple categories in the same list? Anyone created a report in Analytics? Any other ideas?
Hi Shannon.
Hope you’re doing great.
Yes, sadly, this is a current limitation on the Ticket List. Sound’s also like a good Feature Request, which can be submitted here Freshworks Ideas | Freshworks Community.
You can indeed choose more than one category in Analytics with includes, and use the Interactive Filter option to make it more dynamic,
Hope this helps.
Regards,
Elvis Henriquez
+16- Top Contributor ⭐
Hello
- Zach / ITOps Supervisor - ITSM
- Top Contributor ⭐
Thanks y’all for the replies. I had a feeling this was the answer, but thought I would ask :)
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