Hi Shannon.

Hope you’re doing great.

Yes, sadly, this is a current limitation on the Ticket List. Sound’s also like a good Feature Request, which can be submitted here Freshworks Ideas | Freshworks Community.

You can indeed choose more than one category in Analytics with includes, and use the Interactive Filter option to make it more dynamic, 

Hope this helps.

Regards,

Hello @shannon.mejia, this limitation has had us think hard about how we categorize tickets. If we want to see all “Network” related incidents, we set ourselves up for success by making that a category. But if we wanted to see all “Server” related “Network” incidents, then we would have “Server” as the category and “Network Issues” as the sub-category and filter tickets on that. So with a little pre-planning and an occasional look over ticket categorization, you can still get pretty granular. Hope that helps!

Thanks y’all for the replies.  I had a feeling this was the answer, but thought I would ask :)