Happy New Year All!
I have had some time to think over the festive period and was wondering how people are managing their requestors? I am finding that we often have employees emailing in from their personal email addresses which in turn creates them as a requestor.
With the lack of GDPR compliance functionality within Freshservice, I am wondering how you are clearing out old requestors when not required?
Looking forward to hearing from you.
Matt
Hey Matt, Happy new year to you as well! If you can get the requester ID of users from any integrated tool like workday, then a postman script is more than enough to remove all unwanted requesters. If not, you might need to do an export, filter out personal email IDs, and then deactivate/delete them manually. The second option is what we had to do.
A much easier, long-term solution would be to restrict such users from creating tickets (which is how they are predominantly added as requesters) by adding only required/approved email domains under Global settings > Support portal settings> Email domain restriction as shown below. This will prevent users with personal email IDs to raise tickets or getting added as requesters.
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