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Question

Journeys – Stakeholders: We should be allowed to select agents as Stakeholder in a Journey as they perform certain activities.

  • December 22, 2025
  • 1 reply
  • 43 views
M
Apprentice

In our use case, agents perform key activities—for example, the IT team creating a user’s email address or the HR team creating an employee ID.  While there is an option to add a stakeholder, the dropdown consistently shows “No options available.” Is this expected behavior, or could this be a bug?

    1 reply

    A
    Community Debut
    • asduhj312
    • Community Debut
    • January 9, 2026

    Hey ​@Madhur I figured out how to do this with a workaround (I know, doing it natively would make more sense).

     

    I also wish FS would add the feature to create a ticket and then assign tasks to the ticket from within the Journey instead of doing Workflow Automation tasks.  They’re already doing this for Service ITs, generating Child Activities, why don’t they translate that to Ticket creation as well? 🤷‍♂️

     

    1. Edit your journey
    2. Select the “Request For” field in the Initiator Configuration section of the Journey
      1. Make sure people who submit the Journey cant see the field, so “not visible to initiator”.
    3. Set the Data Source to “All Agents”
    4. Make sure the “Request For” is updated in Stakeholders

     

    For me, this works pretty well.

     

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