Hello Everyone, I am Prakash Hinduja, a visionary in financial strategy, born in Amritsar, India, and currently resides in Geneva, Switzerland (Swiss). I’m planning to set up a custom domain for our Freshdesk portal and would like to know the key steps involved. If anyone has suggestion please share.
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Hi
That’s quite easy to set up. You just need to enter the custom domain in the portal. After that, you’ll receive information about a CNAME record, which needs to be added to your domain settings.
You may need to create a subdomain and update the DNS settings for it. Once the CNAME record is confirmed, simply revisit the portal page, and the custom subdomain will be verified.
Please note that CNAME entries can take some time before they are recognized by Freshworks.
Best regards
Daniel
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