Hello @support@devopsintegration.io, I don’t know about others, but I am not able to see your images of the response to your API calls. Might also want to address this issue over in the Developer Community, here.

@zachary.king  Thanks that’s what i was looking for

I will post the issue to Developer Community

Thanks

Hey there!

I’m just getting started with JSON and API requests myself, so I totally understand where you’re coming from. Here’s a look at what you’ve got so far:

1. URL Check: Your URL looks right for updating a ticket:

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   https://d3v-devopsintegration.freshservice.com/api/v2/tickets/1244

2. Authentication: Make sure you’re including your API key in the request headers. It should look something like this:

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   Authorization: Basic <your_base64_encoded_api_key>

3. Using PUT: You’re using PUT, which is the right method for updating. Just double-check that Freshservice expects PUT for this operation.

4. Field Names: Double-check the names of the custom fields you’re trying to update. For example, make sure "paragrah" is spelled correctly and matches what Freshservice expects.

5. Tags: Your tags look good, but ensure they’re set up correctly in Freshservice and valid.

6. Error Messages: If you’re getting any error messages, those can be really helpful in figuring out what’s wrong. If you can share them, I can perhaps help troubleshoot further.

some simple Troubleshooting Steps:

• Start Small: Try making a very basic update to see if it works. For instance:

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  { "type": "Incident" }

  If that works, you can add more fields step-by-step.

• Check the Docs: Refer to the Freshservice API documentation to make sure you’re using the correct format and fields.

Hi @BartVB

Thanks for your response here. But its throwing same issue