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Add new date+time custom field type (+ include it in Supervisor)

Related products:Freshdesk
  • January 24, 2013
  • 3 replies
  • 40 views
V
Contributor

We'd like to add a custom date + time information to tickets, but currently date/time is not supported field type.


Some of our tickets should be set to pending state for a set period, whichafter the ticket should automatically return to Open status and an assigned agent or group should be notified. This scenario could be automated easily with Supervisor.

3 replies

M
Contributor
  • marc_11439
  • Contributor
  • March 2, 2014

Can  you please update this one -- is it something we could expect anytime soon?

aravind.sundararajan
Skilled Expert
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Hi,


For the initial case, you could make use of the Hours since Pending as a condition in Supervisor and then set the status to Open the ticket. 


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
aravind.sundararajan
Skilled Expert
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Hello,


We've recently released the ability to setup reminders on the To-Do items added to a ticket. This is available on the MINT interface for accounts subscribed to Blossom plan and above. 


Follow this thread to know more about the feature : https://support.freshdesk.com/support/discussions/topics/319239


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
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