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Custom Objects - Re-Order

Related products:Freshservice
  • November 20, 2025
  • 1 reply
  • 15 views

  • Contributor
  • 42 replies

Ability to Re-Order the Custom Objects. We have an Agent Groups Custom Object (as there is no Agent Group Data Source so this was our workaround). However, when they were imported, it was imported A first but this means that A is at the bottom of the list as opposed to the top so now everything is in reverse order with no way or reversing the order. 

 

The ability to either arrange it alphabetical and/or to manually move the items (like you can in order modules) would be very beneficial. At this stage I will have to delete everything and reverse the order then re-import in order to get it round the right way.

1 reply

Daniel Söderlund
Top Contributor ⭐
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  • Top Contributor ⭐
  • 1411 replies
  • November 20, 2025

Ability to Re-Order the Custom Objects. We have an Agent Groups Custom Object (as there is no Agent Group Data Source so this was our workaround). However, when they were imported, it was imported A first but this means that A is at the bottom of the list as opposed to the top so now everything is in reverse order with no way or reversing the order. 

 

The ability to either arrange it alphabetical and/or to manually move the items (like you can in order modules) would be very beneficial. At this stage I will have to delete everything and reverse the order then re-import in order to get it round the right way.

I think that is on the roadmap already, maybe getting it soon as well. Don’t know the extensive  of what is coming but yes I’m looking forward to getting more option in the CO.