Does anyone else want a delayed send on emails and ticket responses?
I personally don’t care how it affects the SLA and would prefer to have some of our emails replied to during higher staffing hours.
This would be a relatively simple, but powerful feature to add to freshdesk.
+10
+1is there any progress on this delayed send email? I love this feature in gmail and other apps, but we can’t do it in freshdesk?
+8And
Please, we need this ASAP. Sending only during business hours is very important to us. SLA is less critical.
+1This would be a very useful feature for us. Since the Covid pandemic we work from home and with more flexible working hours. Our ‘opening hours’ however haven’t changed. Therefore we do not want customers to see that we do work outside opening hours and send mails to them at 11pm for instance. For that reason we would like to have the option to send delayed emails from Freshdesk.
This would be a very useful feature for us. Since the Covid pandemic we work from home and with more flexible working hours. Our ‘opening hours’ however haven’t changed. Therefore we do not want customers to see that we do work outside opening hours and send mails to them at 11pm for instance. For that reason we would like to have the option to send delayed emails from Freshdesk.
agree!!
Tired of buggy “schedule reply” alternatives that look good in theory and break in real workflows?
We felt the same — so we built Schedule Reply Pro with one simple goal:
Make delayed /Scheduled sending actually reliable and scalable for support teams.
No hacks.
No weird workarounds.
Just practical scheduling that works in real Freshdesk environments.
If anyone here is interested in trying it or sharing feedback, feel free to reach out directly at:
📩 humans@integriq.co
Feature walkthrough (short demo):
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
