While the new Analytics update (April 2024) provides a way to favorite reports to allow for ease of finding them. We would love to see an editable folder/category ability within FreshDesk from an admin level. The goal would be to categorize the reports based on customer needs.
Using our configuration we would look to create categories by team (Content, Implementation, Support & TAM) and then by function/frequency.
+7+7This feature is now available for early access on demand for Freshdesk and Freshservice customers on Pro and Enterprise subscription plans. Please find more details on the feature in the attached PDF.
If you want this feature to be enabled for your account, please let us know by filling in this Google form: Freshworks Analytics: Folders for custom reports. For any questions you might have, please feel free to post on this thread or reach out to your CSMs.
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