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New Idea

Hide the Watcher button

Related products:Freshdesk
  • November 10, 2025
  • 3 replies
  • 26 views

Hi,

It would be great to have the option to hide the Watcher button. We're currently not using this feature, and we'd like to prevent any accidental selection of watchers by agents.

Thanks,

3 replies

ashna faise
  • 2 replies
  • November 10, 2025

yeah you are right.


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  • Author
  • Contributor
  • 5 replies
  • November 10, 2025

yeah you are right.

Hi ​@ashna faise ,

To help this idea gain visibility, please click on ‘Vote’! 😊

Thanks!


Daniel Söderlund
Top Contributor ⭐
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  • Top Contributor ⭐
  • 1411 replies
  • November 10, 2025

Hi,

It would be great to have the option to hide the Watcher button. We're currently not using this feature, and we'd like to prevent any accidental selection of watchers by agents.

Thanks,

Be able to control more things in the agent port would be nice.