LEAVE solution article published if review date occurs

Related products: Freshservice

The review date option for solution articles is a nice feature, however it lacks some logic:

If the review date occurs 2 things happen currently

  • An email gets send to the author with the reminder to review the article
  • the article itself gets set to Draft and disappears for all users

This makes no sense in our opinion as the last published version should stay visible even during the article is in review currently.

Please allow to set the option to NOT set the solution article to Draft after the review date has happened.


I totally support this.

The article might be outdated, but should remain visible / published. Maybe adding a banner like: OUTDATED or REVIEW NEEDED, but not switching it back to draft immediately as End Users can’t refer to those articles during this.



This is super helpful! please implement this