With the ability to create and save custom column views in the Inventory Module in FreshService, it would be awesome to have the same ability to modify the ‘Filter’ view as well. As it sits, the Filter area is more or less static and for our use case, many of the ‘default’ values (like Managed By, Impact, Created Source, etc...) are not relevant whereas the values captured under ‘More’ might be. If you could create a view that allowed you set the visible Filters / the order of the filters (like the column view) it would allow you to create more dynamic and easily managed inventory views.
+8You should be able to set the default view for any module within Freshservice. So that it caters for your organisation. Rather than assuming that everyone is the same and wants to see the same options. We have custom fields that we would prefer to show but cannot.
Join the Community
Already have an account? Login.
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.