Sorting display of results within Service Items' dropdown fields that obtain it's data from a custom object

Really wish there was some traction on this feature request in the last 10 months.

We need this feature to manage a dynamic value list which we source from an external homegrown solution.  Not being able to change away from the default sorting option (sorted by last modified record first) presents Usability issues in having a dynamic drop down in a ticket be sourced from a Custom Object.

@alyssia.correa looks like we’ve cleared the 15 mark. Is this something that can be brought up for consideration now?

To me, it’s beyond belief that this functionality wasn’t built-in from the start!

Who on God’s green Earth presents users with information in a random order?

In my view, ALL drop-downs should be presented in alphabetical/numerical order.

I’ve finally gotten far enough in my Freshservice journey to realize how much of a pain point this is. As others have stated, we have a custom dataset that we want to populate for our employees in a service catalog item but the display of values is sorted based on the record ID, which in our case presents values in reverse alphabetical order. This means we’d have to create our records in the reverse order within the custom object but this is just counterintuitive to how the dataset should work. You should really be able to sort the dataset however you want within the custom drop down field in the service item.

I would also love to see this feature implemented--any externally sourced custom object that is updated over time is going to end up in a weird order and it seems like allowing user-facing sort should be pretty trivial to implement.