Skip to main content
New Idea

Time zone in emails

Related products:Freshdesk
  • November 14, 2025
  • 1 reply
  • 10 views

  • Apprentice
  • 1 reply

In the on-call notification emails, all times are listed in the time zone the shift uses. While understandable, there is no indication of what time zone was used, so users simply get notifications that their shift starts at 1 am, when it’s actually 8 am local time. 

In this (and all) emails, it would be nice to have a placeholder that would convert a time into the user’s local time zone. For example, the current placeholder oncall_schedule.shift.start_time could have another option like oncall_schedule.shift.start_time_user_timezone that converts the start time from whatever time zone it’s in. 

This might be helpful for any time placeholder -- on-call is just the one where we noticed it first.

1 reply

  • Community Debut
  • 2 replies
  • November 15, 2025

This is a solid suggestion. Without showing the time zone, on call emails can be misleading for anyone outside the shift’s region. A user based time placeholder would make the notifications much clearer and prevent people from misreading their shift times.