Looking to be able to integrate FedEx (or other carriers) tracking information directly into Freshdesk. Currently we just do "cut & paste" but if there is a way to somehow import and associate via email the tracking information, that would be a neat feature.
This would be a very powerful feature! A few articles online even reference this exact feature as an example of possible freshplugs.
http://yourstory.com/2012/11/support-teams-to-enrich-customer-experience-by-integrating-third-party-data-with-freshplugs-by-freshdesk/
Its been 4 years since the last post on this topic... any update to this?
+12Cheers!
Very Funny Aravind that app is 250$ A MONTH! Lets be realistic at least. Not even Freshdesk is priced like that. All I want to do is get an updated tracking status. It shouldn't be that ridiculous.
+12I can connect you to one of our system integrators who can help you with the development of the app at a very nominal pricing. Let me know if you'd like to connect.
Cheers!
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