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Say hello to Freddy AI Agent — now with Chatbots and AI agents!

  • February 12, 2025
  • 4 replies
  • 415 views
Say hello to Freddy AI Agent — now with Chatbots and AI agents!
Kamakshi V
Community Manager
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Hello Everyone!

We’re thrilled to announce that AI agents are now officially available for all customers! 🚀 After a successful beta, we’re excited to bring this powerful feature to help you automate resolutions, improve efficiency, and unlock new possibilities for your customer service.
 

 

Now is a great time to get on board and deliver smarter, faster, and more reliable customer support with the power of AI agents.

Click here to discover all the exciting capabilities of AI agents and how they can transform your business!

 

 

Freshworks Community Manager
    Paul Tailor

    4 replies

    Paul Tailor
    Community Debut
    • Paul Tailor
    • Community Debut
    • February 13, 2025

    Congratulations! When can we expect new functionality from AI bots, such as working with customer data or creating tickets?

    Awalden2923
    R
    Top Contributor ⭐
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    • RobCrossTop Contributor ⭐
    • Top Contributor ⭐
    • February 17, 2025

    Is any documentation going to be published about how we enable/configure this?

    Kamakshi V
    Kamakshi V
    Community Manager
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    • Kamakshi VCommunity Manager
    • Author
    • Community Manager
    • February 20, 2025

    Hey ​@RobCrossHM 

    You can find them published in these solution articles.

    https://crmsupport.freshworks.com/support/solutions/folders/50000001852

     

    Freshworks Community Manager
    R
    Top Contributor ⭐
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    • RobCrossTop Contributor ⭐
    • Top Contributor ⭐
    • February 20, 2025

    Am I right in saying that this is only available for customers using FreshDesk Omni?

    We’re using Pro, with Co-Pilot

     

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