Hello Everyone!
We’re excited to introduce Freshworks University, our revamped education platform designed to help customers master Freshworks products with confidence and clarity. From onboarding essentials to advanced certifications, it’s built to support you at every step — helping you navigate complexities, uncomplicate the learning experience, and drive rapid impact in your business.
What’s new with Freshworks University?
✅ Role-based learning paths tailored to real-world use cases
✅ Revamped course content across the Freshworks ecosystem
✅ Certifications to validate and showcase product expertise
✅ A simplified, intuitive experience designed to make learning seamless and accessible
On that note, here’s another exciting update — we’ve just dropped a fresh set of courses to help support teams level up with AI-powered tools.
Freddy AI Agent (Freshdesk)
Learn how Freddy AI Agent enables accurate, 24/7 customer support across channels — and how teams can configure and customize it to scale their service without additional effort.
Explore the Freddy AI Agent Course
Freddy Copilot (Freshdesk)
Discover how Freddy Copilot helps agents stay productive with smart suggestions, real-time summaries, and contextual assistance across Freshdesk and Freshservice.
Start the Freddy Copilot Course
If you’d like to explore the courses, get certified, give feedback, or even co-create content feel free to reach out to
