If left to their own devices, some of our agents might never add notes to their tickets. It would be nice to have a closure rule mandating a public (or private) note be added to the ticket in order to close it. Thanks!
New Idea
Require a public note as a closure rule
+5I can understand this one, because the Resolution Note is not visible for the Requester.
However, I feel it'd be better for the Resolution note to be visible to the requester as requested in:
Allow 'Resolution Note' Field To Be Displayed In Requester Portal | Freshworks Community
But it may not to everyone's liking, but it is to mine.
+14- Top Contributor ⭐
I can understand this one, because the Resolution Note is not visible for the Requester.
However, I feel it'd be better for the Resolution note to be visible to the requester as requested in:
Allow 'Resolution Note' Field To Be Displayed In Requester Portal | Freshworks Community
But it may not to everyone's liking, but it is to mine.
Would been good if we could change the setting for that field as for all other ticket fields.
Synerity | Your Nordic Freshworks Partner | Seamless Support & Solutions | www.synerity.eu
Join the Community
Already have an account? Login.
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.