I want to create a Service Request for a Document Template and already prefill all the neccessary fields for the document.
I was able to create the webhook to create the Service Request, but I’m unable to fill the custom fields in the document. I tried “custom_fields” but only get a invalid_field response. Any Idea how to acomplish this? The v2 API documentation was not very helpful.
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Hi
Could you please try using the web request node instead of webhook and use this API call to achieve the use case. You can also refer to this article which can help you with the mapping.
If you still have issues kindly reach out to us on support@freshservice.com.
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