Question: our operations leaders would like to know if Freddy Ai can be used to retroactively review ticket notes and responses by agents and highlight or suggest improvements in the intonation or responses of those notes. Using this as a coaching tool they would like to better understand how our agents are communicating with our user base and if there are adjustments or changes that they can coach within the team.  Traditionally this was done through live/ recorded call monitoring and ticket audits but they are looking for an AI automated solution. It’s my understanding that AI copilot can be used for “reworking” responses that are typed, but this isnt an automatic thing and requires an agent to actively review notes prior to sending. Is there an automated way of having the AI make suggestions as notes are being entered?