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BUG REPORT - searched but haven’t seen this one mentioned.

 

Having Freddy as an ‘intelligent suggestion’ bot is great in theory, but we’re seeing where it’s suggesting Categories/Sub-Categories that don’t even exist, and it’s locking them in, which is creating confusion and errors. One such report I’ve received is below. In this case, Freddy is pulling in a Sub-Category from a DIFFERENT Category hierarchy and an Item from yet another Category hierarchy.

If there’s no Sub-Category and Freddy suggests one, there’s a roundabout way to actually get Freddy to allow us to update/save the ticket with the correct information.

This likely will result in my having to shut off the ‘Intelligent Suggestions’ feature altogether.

 

 

Hi.

Bugs should be submitted to Support.

I’d suggest to raise a support ticket instead:

You can use the Support Portal (Support : Freshservice), make a phone call, chat (in the support portal) or send an email.

If the behavior can be easily reproduceable, you might give a shot posting it on the Developer’s community (The Freshworks Community | Freshworks Community) instead of here in the User’s Community.

 

Regards,

Elvis

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