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Hello Freshworks Community !!

We’re excited to share a new resource for CIOs and service leaders who want to unlock AI‑driven service operations. Our latest e‑book offers practical frameworks, real‑world use cases and step‑by‑step guidance to help you measure, scale and maximise the return on AI. You’ll learn:

  1. Methods to uncomplicate AI and clearly measure its business impact
  2. A clear pathway to map AI maturity and achieve scalable ROI
  3. Tools and templates to benchmark & communicate AI’s impact using business-ready KPIs
  4. Proven strategies to balance service costs and employee experience with AI

You can download the handbook from here . After reading, we’d love to hear your thoughts – feel free to ask questions, add comments or share how you’re approaching AI in your organisation.

DOWNLOAD HERE

Thanks for sharing this looks like a solid resource for making AI actually deliver results instead of just being a buzzword. Excited to dive in and see how it can help shape a more measurable AI strategy.


 

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