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In the overview meeting I was in, it was explained that Freddy AI Bot currently pulls information from the catalog and solution articles.  What other data sources are going to be included?  Will it pull from the Assets Module? 

Ticket information?

Active Directory once it is integrated?

Other software once connected via API?

Currently, I can ask Microsoft Co Pilot to generate an ASCII map of relationships between things.  Will it be smart enough to do that once it has access to the Assets Module (I know I can just go into the actual relationship map in the assets module, I’m just trying to see how capable this will be)?

Hi there,

Please note that Asset information is not yet available for Freddy to process in Freshservice. Freddy AI Agent primarily focuses on document-based knowledge sources (KB articles, SharePoint docs, FAQs). Asset data—like hardware/software inventory, configurations, or installed applications—is not surfaced by Freddy AI directly

Yes, I understand that.  I was asking if there are other data sources that will eventually be added that it will pull from.  

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